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:: Volume 5, Number 10 (2-2017) ::
ieijqp 2017, 5(10): 118-130 Back to browse issues page
Determination of optimalcapacity of humanresource in repairshop taking intoaccount the reliability of the system
Abstract:   (616 Views)

Human resource productivity is a key factor for managers within organizations; hence, productivity improvement in customer service systems is very important. Amongst the essential issues of vulnerable systems is to reach an appropriate level of reliability for both the system and customer satisfaction. Repair and maintenance systems are categorized as sensitive in which it is costly to increase reliability. These systems are always characterized as uncertain due to the random nature of failure occurrences.

A simulation technique was used for the vehicle repair shop system in this study. The data was collected from Line 1 of Tehran’s Bus Rapid Transit (BRT) service for one year and the distributions of various types of failures were simulated using the ARENA software. A multilayer neural network was used to predict the number of failures. To conclude, the results of the latter stage were employed to determine a mathematical model for calculating the number of shop operators using the GAMS software. Thus, the optimum allocation of human resources leads to achieving the primary goal of the system which is the increased efficiency and satisfaction of system users.

Keywords: Productivity, Reliability, Uncertainty, ARENA software, Goal programming, Capacitation.
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Type of Study: Applicable | Subject: Special
Received: 2016/09/19 | Accepted: 2017/01/16 | Published: 2017/02/5



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Determination of optimalcapacity of humanresource in repairshop taking intoaccount the reliability of the system. ieijqp. 2017; 5 (10) :118-130
URL: http://ieijqp.ir/article-1-380-en.html
Volume 5, Number 10 (2-2017) Back to browse issues page
نشریه علمی- پژوهشی کیفیت و بهره وری صنعت برق ایران Iranian Electric Industry Journal of Quality and Productivity
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